Terms of use of the website

Istrabenz Turizem d.d. will try to ensure the accuracy and currentness of the data on its websites with due care in their design, but does not take responsibility for the accuracy and integrity of the data.

Legal provision

All users use the published content at their own risk. Neither the Istrabenz Turizem d.d. company, nor any other legal or natural person who participated in the creation and design of this website shall be held liable for any damage resulting from the access, use or inability to use the information on these websites or for any errors or omissions in their content.

All information and images on the LifeClass Hotels & Spa Portorož web pages are subject to copyright protection or other forms of intellectual property protection within the legally permitted framework. Documents published on these web pages may only be reproduced for non-commercial purposes whilst retaining all of the above warnings of copyright or other rights and may not be copied, reproduced or otherwise disseminated for commercial purposes. Trademarks and service marks appearing on these pages are registered trademarks of Istrabenz Turizem d.d, or the said company has the right to use them.

Istrabenz Turizem d.d. reserves the right to change the content of these websites at any time, by any means and regardless of the reason, without prior notice. In doing so, it does not assume any responsibility for any consequences of such changes.

Reservations

We offer two ways of booking on our website.

1. ON-LINE reservation system

• The ON-LINE reservation system is the simplest, safest and fastest way to book a room at our hotel. We have made sure that you have several options for booking rooms through our on-line booking system.
• Reservation by credit card verification; a safe and quick way of booking, as you get an immediate confirmation of the desired accommodation. The reservation can be cancelled or changed in accordance with the conditions defined in the reservation.

2. Reservation form

Reservation method for enquiry - enter your information, the desired date of stay, the hotel type and accommodation, and any wishes or additional questions related to your stay in our hotels. If you are bringing children, please indicate the number and age of children. You will receive a reply from the reservation team in the form of a quote within 24 hours. A request for our offers does not count as a confirmed reservation, since a guarantee of reservation within the time limit and under the conditions stated in the offer, is an essential condition for the validation and validity of the reservation. In the event that the service is not finally confirmed or guaranteed within the deadline specified in the offer, it is considered unconfirmed and automatically deleted from our pre-reservation system.

We would like to notify you that in the case of bookings and online payments, it is considered that you have read and agreed with these terms.

Claims and complaints

The guest informs the responsible representative of LifeClass hotels on the spot about irregularities or shortcomings in the service. In the event that the complaint could have been resolved on the spot (for example, lack of cleanliness of the room, equipment, room location etc.), but the guest did not signal an error on the spot and did not inform the responsible person of the irregularity, the guest is deemed to have agreed with the defective service and does not have the right to submit a complaint at a later stage or to request a price reduction for the service, or receive compensation.

The guest can make a claim in writing, within 2 months of the day when the defective service occurred. In the event of a delay in the statutory deadline for lodging a complaint, LifeClass hotels are not subject to deal with the content of the complaint.

Cancellation of a reservation

A client has the right to cancel the booking. A cancellation should be submitted in writing or by email no later than 24 Hours before arrival date and:

• no later than 3 days before arrival date for the dates: from 1 June to 30 September and from 23 December 2024 to 1 January 2025.
• no later than 10 days before arrival date for the reservations with Early booking discount.

If a booking is cancelled in due time, the payer is entitled to a refund of the whole deposit or payment of the entire stay respectively.

In case the booking is cancelled after the cancellation deadline, the payer will be charged a cancellation fee in the amount of one overnight stay.

In case the booking is cancelled on arrival day or a no-show, the hotel reserves the right to charge cancellation costs in the amount of 100% of the whole stay exclusive of the tourist tax and registration fee.

In case the booking was confirmed by credit card, the costs will be charged to the credit card automatically. Cancellation costs are based on the prices confirmed by the hotel at the time of booking.

The cost of cancellation is determined by the prices that were confirmed by the hotel at the time of booking.

The reservation is valid until 18:00 on the day of arrival. The guest must notify a later arrival to the hotel where he has booked a room.

Our hotels do not accept guests who have booked their stay through the providers below:

• Agoda
• Stayforlong
• Reserving.com
• Eskytravel

Final provisions

Value added tax is already included in all Istrabenz Turizem d.d. prices. In the event of a dispute between the parties, the court in Koper court shall deal with all disputes.

1. Content published on the LifeClass Hotels & Spa Portorož website is owned by Istrabenz Turizem d.d. and can only be used for non-commercial purposes. In doing so, they must retain all of the copyright warnings and must not copy, reproduce or otherwise disseminate information.
2. Istrabenz Turizem d.d. is not responsible for the occasional failure of the website, the possible inaccuracy of the information as well as the potential damage caused by the use of inaccurate or incomplete information.
3. Istrabenz Turizem d.d. and other legal or natural persons who took part in the creation and design of these websites are not liable for any damage arising from the access, use of, or inability to use information on these websites, or for any errors or omissions in their content. Istrabenz Turizem d.d. reserves the right to make changes to the content.
4. You should not use any devices, software or other equipment on the LifeClass Hotels & Spa Portorož website in order to influence the operation of the website. In addition, it is forbidden to use any robots, spiders or other automatic devices or manual processes in order to control or copy our website or its contents without the prior approval of the authorized representative of Istrabenz Turizem d.d.
5. The Lifeclass Hotels & Spa Portorož website gives you access to limited website information using usernames, passwords, codes and devices. The content of the encrypted pages is confidential and Istrabenz Turizem offers are for personal use only. We reserve the right to prohibit the use of access codes on your behalf, insofar as we find that your use interferes with the operation of our website or is used to the benefit of other entities.
6. Any communication, including asking questions, responses, comments and suggestions regarding LifeClass (A), does not constitute confidential information. Therefore Istrabenz Turizem d.d. has no obligation to protect it; (B) Istrabenz Turizem d.d. can freely copy, use, distribute and disclose your messages and (C) Istrabenz Turizem d.d. reserves the right to use ideas, concepts, knowledge, content or techniques contained in your communications for any purpose, including the development, production and marketing of products and services.
7. The LifeClass Hotels &Spa website may contain technical abnormalities and print errors. Istrabenz Turizem d.d. reserves the right to make changes, corrections and improvements to the LifeClass website, with regard to information about products and programmes, that can be made at any time without prior notice.
8. The LifeClass Hotels & Spa Portorož website contains information about international products and services that are located in individual LifeClass hotels and are not available at all locations. Product and service references on the LifeClass website do not imply that these products and services will be available at your chosen location.
9. If you decide to leave the LifeClass Hotels & Spa Portorož website and go to another website other than the LifeClass website, Istrabenz Turizem d.d. is no longer responsible for the protection of personal data, for the content or cookies that this site uses. Istrabenz Turizem d.d. does not have control over these websites and their resources, and is therefore not responsible for your use of these sites and their content, advertising, products, or other materials which these websites have.
10. This is a Slovenian website and is subject to Slovenian legislation. Istrabenz Turizem d.d. will also disclose all information about your use of the website, including your personal information, without your permission, if required by law or in the event of an enquiry or for protection against harmful purposes for Lifeclass guests, visitors, employees, property (including this site) or other things.
11. If you have any questions about the terms of use, please send an email to booking@lifeclass.net.

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